1. Acceptance of Terms
By accessing and using deskgo's platform (the "Service"), you accept and agree to be bound by the terms and provision of this agreement.
If you do not agree to abide by this agreement or any modifications to these terms, please do not use this service.
2. User Accounts
- •You are responsible for maintaining the confidentiality of your account and password.
- •You agree to accept responsibility for all activities that occur under your account.
- •You must notify us immediately of any unauthorized use of your account.
- •We reserve the right to suspend or terminate accounts that violate these terms.
3. Service Availability & Commitments
Plan-based
Availability terms
Configured
Support channel
Written
Enterprise commitments
DeskGo provides the hosted service according to the applicable plan, order form, and service terms.
Availability, maintenance, support response, and any service credits apply only where they are expressly included in the applicable DeskGo agreement.
If your company needs an uptime or response commitment, request the current terms before purchasing or enabling a critical workflow.
4. Data Usage & Ownership
Your company retains its rights in the business, employee, customer, and operational information it submits to DeskGo, subject to the applicable agreement.
DeskGo processes company data to provide the selected services, maintain security, support the account, and follow authorized instructions.
Export, retention, and deletion timing depend on the applicable service terms, account status, legal obligations, and any agreed company instructions.
5. Acceptable Use Policy
You agree not to use the Service for any unlawful purpose or in violation of any laws.
Prohibited uses include: reverse engineering, automated scraping, sending malware, or selling employee data.
Violations may result in immediate account suspension and legal action.
6. Maintenance & Support
Support Hours
Support is available during configured business hours.
Maintenance Windows
Planned maintenance and security work are communicated through the configured channel when notice is practical and safe.
Support commitments:
7. Limitation of Liability & Indemnity
IN NO EVENT SHALL deskgo BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES.
Our total liability shall not exceed the fees you paid in the last 12 months of service.
You agree to indemnify and hold harmless deskgo from claims arising from your use of the Service.
8. Governing Law & Dispute Resolution
The governing law and dispute process are the ones stated in the applicable DeskGo agreement or order form.
If no separate agreement applies, contact DeskGo before relying on this section for a business or legal decision.
Enterprise customers should request the current commercial and data-processing terms for their jurisdiction.
Questions about our Terms?
Contact our legal team for clarifications or enterprise agreements.