Notifications & Business Alerts
Keep employees, managers, customers, and operators informed about bookings, payments, attendance, payroll, and business events.
What this service does
DeskGo notifications turn important workflow events into timely, controlled updates. The goal is not to notify everyone about everything; it is to send the right event to the right people through the configured channel.
Who it is for
Teams that need reliable reminders, approval alerts, operational updates, and customer communication without creating notification noise.
Recommended setup
- List critical events
Identify the events that need a notification, such as booking changes, approval requests, payroll completion, or payment updates.
- Assign recipients
Define recipient roles, owners, teams, managers, customers, or company administrators for each event.
- Choose channels
Use the channels available to the company, such as in-app, email, push, or WhatsApp Business workflows.
- Test and monitor
Run test events, confirm delivery and content, and review failed or delayed notifications with the responsible owner.
Main workflows
Approval alerts
Notify the correct manager or finance owner when an attendance, leave, payroll, or commercial action needs review.
Customer updates
Send relevant booking, payment, proposal, or service updates through configured customer channels.
Operational reminders
Help teams act on due follow-ups, scheduled services, pending corrections, or unresolved tasks.
Important controls
Event-level recipient rules
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Channel and template configuration
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Company timezone and delivery context
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Failure review and notification ownership
Review this control during setup and whenever the company changes its workflow or team responsibilities.
Frequently asked questions
Can a company turn off a notification?
Authorized users can review the notification preferences and workflow configuration available to their company and role.
Are notifications guaranteed to arrive instantly?
Delivery depends on the configured channel and provider. Teams should monitor important events and use the source workflow as the record of truth.